GPT in productionin your RAG, chatbots, and agents.
Scroll integrates GPT and the OpenAI API into real applications: chatbots connected to your documents, sourced business assistants, agents that call your tools. The shift from “we use ChatGPT” to “it’s in our processes.”
GPT in our projects
the real use cases.
No demo. Six concrete ways we put GPT into production, from document-based chatbots to agents that write in your ERP.
Internal chatbot on your documents (RAG)
A GPT chatbot connected to your document base rather than its own memory: procedures, contracts, catalogs, history. It cites its sources and flags when the answer isn’t in the corpus.
From ChatGPT to a real application
Many teams already use ChatGPT informally, with prompts copied from one person to another. We turn this usage into a shared application: access to the right data, permissions, history, traceability.
Agents & function calling
GPT calls your tools: CRM, ERP, billing, mailbox, internal API. The model decides which function to trigger, with which parameters, and the result feeds back into your information system.
Document and visual reading
Invoices, purchase orders, site photos, plans, screenshots: GPT reads, extracts useful fields, and returns them in a structured format, ready to write to your database. Output constrained by a schema.
Voice & real-time
Call transcription, automatic reports, voice assistants. This is an area where the OpenAI ecosystem excels, and often the deciding factor in choosing it.
Automations & workflows
GPT as a decision engine in n8n workflows: it sorts, writes, summarizes, triggers. AI becomes a process step rather than another tab left open by teams.
Controlled AI,
not a chatbot that improvises.
"Connecting the OpenAI API" and "delivering a reliable production assistant" are not the same. The difference lies in four areas we address from the design phase.
Source-backed answers, not free generation
We constrain the model: RAG on your documents, explicit business rules, structured output, human validation for critical cases. Every answer references its sources, and the model admits when it doesn’t know.
The right GPT model at the right cost
High-end models validate feasibility; then we scale down until quality drops. An assistant running all day on a flagship model costs ten to thirty times more than a mid-tier one, often with no noticeable gain.
Framework before tool
Data sent via the API isn’t used to train models, unlike many consumer use cases. When localization is required, we use Azure OpenAI in a European region—and if that’s still not enough, we say so.
Measured, supervised, replaceable
Benchmark against your real cases before production, with quality and cost metrics tracked afterward. Model access remains isolated behind an abstraction layer: switching models doesn’t mean rewriting the app.
How GPT integrates
into a Scroll AI pipeline.
OpenAI provides the model, embeddings, and voice. Around it, the components that do the real work: vector store, orchestration, RAG, supervision.
OpenAI API, Azure, or sovereign fallback —
how we decide.
GPT cannot be self-hosted. The choice therefore hinges on access mode and region, and sometimes on accepting that another model may be a better fit.
OpenAI API
Direct accessOpenAI’s managed API: latest models available on release day, the broadest ecosystem of tools and libraries, your data not used for training. The default starting point.
No strict location constraints, need for the latest capabilities, priority on speed to production.
Azure OpenAI
EU regionsThe same models served via Microsoft’s infrastructure, with a choice of European regions and integration with your existing Azure contract. New versions may lag by weeks.
You’re already committed to Azure, billing must go through it, or data must stay in a specific European region.
Sovereign model
Fallback assumedWhen data cannot leave any US perimeter, GPT is not the right answer and we say so. We then switch to Mistral or a self-hosted open-weight model, with the same RAG architecture.
Healthcare, public sector, defense, or any sovereignty requirement that rules out US providers from the outset.
Frequently asked questions
The questions that come up during scoping. If yours isn’t here, write to us!
Need a chatbot, RAG, or agent for production?
Use case framing, GPT benchmarking vs. alternatives, or scaling an existing ChatGPT use: we start where you are.
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