GPT Agency · OpenAI, Paris

GPT in productionin your RAG, chatbots, and agents.

Scroll integrates GPT and the OpenAI API into real applications: chatbots connected to your documents, sourced business assistants, agents that call your tools. The shift from “we use ChatGPT” to “it’s in our processes.”

GPT AI chainsourced
InputQuestion · Doc · Call
OpenAI API
GPTSol · Terra
Embeddingstext-embedding-3
Searchpgvector
RAGsourced answers
Chatbotbusiness · support
Agentfunction calling
Answers sourcedAccess API / Azure EU
01 — Real use cases

GPT in our projects
the real use cases.

No demo. Six concrete ways we put GPT into production, from document-based chatbots to agents that write in your ERP.

01

Internal chatbot on your documents (RAG)

A GPT chatbot connected to your document base rather than its own memory: procedures, contracts, catalogs, history. It cites its sources and flags when the answer isn’t in the corpus.

02

From ChatGPT to a real application

Many teams already use ChatGPT informally, with prompts copied from one person to another. We turn this usage into a shared application: access to the right data, permissions, history, traceability.

03

Agents & function calling

GPT calls your tools: CRM, ERP, billing, mailbox, internal API. The model decides which function to trigger, with which parameters, and the result feeds back into your information system.

04

Document and visual reading

Invoices, purchase orders, site photos, plans, screenshots: GPT reads, extracts useful fields, and returns them in a structured format, ready to write to your database. Output constrained by a schema.

05

Voice & real-time

Call transcription, automatic reports, voice assistants. This is an area where the OpenAI ecosystem excels, and often the deciding factor in choosing it.

06

Automations & workflows

GPT as a decision engine in n8n workflows: it sorts, writes, summarizes, triggers. AI becomes a process step rather than another tab left open by teams.

02 — What we address from the start

Controlled AI,
not a chatbot that improvises.

"Connecting the OpenAI API" and "delivering a reliable production assistant" are not the same. The difference lies in four areas we address from the design phase.

Source-backed answers, not free generation

We constrain the model: RAG on your documents, explicit business rules, structured output, human validation for critical cases. Every answer references its sources, and the model admits when it doesn’t know.

The right GPT model at the right cost

High-end models validate feasibility; then we scale down until quality drops. An assistant running all day on a flagship model costs ten to thirty times more than a mid-tier one, often with no noticeable gain.

Framework before tool

Data sent via the API isn’t used to train models, unlike many consumer use cases. When localization is required, we use Azure OpenAI in a European region—and if that’s still not enough, we say so.

Measured, supervised, replaceable

Benchmark against your real cases before production, with quality and cost metrics tracked afterward. Model access remains isolated behind an abstraction layer: switching models doesn’t mean rewriting the app.

They trusted usView our client cases
Imalize
Sistr
Art Explora
Perfway
Hexa
Bellman
03 — In the stack

How GPT integrates
into a Scroll AI pipeline.

OpenAI provides the model, embeddings, and voice. Around it, the components that do the real work: vector store, orchestration, RAG, supervision.

LayerToolRole
ModelGPT-5.6 Sol, GPT-5.6 TerraReasoning, generation, classification
Tools & agentsFunction calling, structured outputsCalling your business tools from GPT
Embeddingstext-embedding-3Vectorization for semantic search
VoiceTranscription & real-timeCalls, reports, voice assistants
Vector storepgvector / Supabase, QdrantEmbedding storage, search
Orchestrationn8n, LangGraphWorkflows, agents, tool chaining
RAG / frameworksLangChain, LlamaIndexRetrieval + sourced generation
SupervisionMetrics, costs, SentryQuality, costs, production drift
OpenAI building blocksSurrounding components
04 — Access & hosting

OpenAI API, Azure, or sovereign fallback —
how we decide.

GPT cannot be self-hosted. The choice therefore hinges on access mode and region, and sometimes on accepting that another model may be a better fit.

OpenAI API

Direct access

OpenAI’s managed API: latest models available on release day, the broadest ecosystem of tools and libraries, your data not used for training. The default starting point.

We recommend when

No strict location constraints, need for the latest capabilities, priority on speed to production.

Azure OpenAI

EU regions

The same models served via Microsoft’s infrastructure, with a choice of European regions and integration with your existing Azure contract. New versions may lag by weeks.

We recommend when

You’re already committed to Azure, billing must go through it, or data must stay in a specific European region.

Sovereign model

Fallback assumed

When data cannot leave any US perimeter, GPT is not the right answer and we say so. We then switch to Mistral or a self-hosted open-weight model, with the same RAG architecture.

Recommended when

Healthcare, public sector, defense, or any sovereignty requirement that rules out US providers from the outset.

05 — FAQ

Frequently asked questions

The questions that come up during scoping. If yours isn’t here, write to us!

Most often because the rest of your stack is already with OpenAI: existing subscriptions, Azure contracts, teams using ChatGPT daily. Add the broadest ecosystem of tools and a clear lead in voice, and the choice justifies itself. When there are many tools to call or very long corpora, we look at Claude; when data must stay in Europe, Mistral wins. We benchmark on your real cases before deciding.

ChatGPT is a product your teams use; the API is what we build applications on. The subscription improves individual work, but it doesn’t know your data, respect your access rights, or leave an auditable trail. As soon as a use case becomes a business process, you need the API — that’s exactly when we step in.

No for content sent via the API or enterprise offerings. The real risk lies elsewhere: personal accounts teams use without a framework, with internal documents copied and pasted into them. Framing this usage is often part of the project, just like the application itself.

Yes, via Azure OpenAI, which serves models from European regions and ties into your existing Microsoft contract. The trade-off is a possible delay of a few weeks for the very latest versions. If your constraint goes further — data that must not touch any US provider — we don’t force it: we switch to a sovereign model.

Almost never the most powerful. The high-end model is used to prove a use case works; then we step down until quality drops. For most of our production deployments, it’s an intermediate model that ships, ten to thirty times cheaper, with a difference users don’t notice.

Nothing, if the application was built correctly. We isolate model access behind an abstraction layer: changing versions or providers means updating a configuration and rerunning our test suite, not rewriting the application. It’s an architectural choice we make from day one, precisely because this landscape shifts every two months.
Start

Need a chatbot, RAG, or agent for production?

Use case framing, GPT benchmarking vs. alternatives, or scaling an existing ChatGPT use: we start where you are.

Contact details
contact@agence-scroll.com
+33 6 48 03 90 27
20 Rue des Taillandiers
75011 Paris
Reply within 24 business hours.