General conditions of sale
The general conditions of sale described below detail the rights and obligations of Scroll SAS and its customer in
framework for the sale of its services.
Any service performed by Scroll SAS therefore implies the unreserved adherence of the purchaser to these conditions.
general sales.
Article 1 - Principles
These general conditions concern the provision of services provided between professionals (service provider/buyer). Les
these general conditions express the entirety of the obligations of the parties. They constitute the unique foundation of the
commercial relationship between the parties, and, in this sense, the buyer is deemed to accept them without reservation. The present conditions
terms of sale prevail over any other document, and in particular over any general conditions of purchase. Elles
apply, without restriction or reservation, to all services provided by the provider to buyers in the same category.
The service provider and the buyer agree that these general terms and conditions exclusively govern their relationship. The
The service provider reserves the right to change its terms and conditions from time to time.
They will be applicable as soon as they are put online.
If a condition for the provision of services were to be lacking, it would be considered to be governed by current practices.
in the distance selling sector whose companies are headquartered in France.
These general conditions of sale are communicated to any buyer who requests them, in order to allow him
to place an order.
The supplier reserves the right to derogate from certain provisions hereof, based on negotiations with
the buyer, by establishing specific conditions of sale.
The service provider may, in addition, establish categorical general conditions of sale, derogating from these conditions.
general sales, depending on the type of buyer considered, according to criteria that will remain objective. The buyers
meeting these criteria will then be applied these categorical general conditions of sale. The present
general conditions of sale are applicable until December 31, 2022.
Article 2 - Contents
The purpose of these general conditions is to define the rights and obligations of the parties in connection with the sale in
line of services offered by the service provider to the buyer. They concern the following services: Site creation
internet, automation consulting services, creation of web and mobile applications.
These conditions only concern services provided in France for buyers located in France.
French. For any service performed outside France, or for a buyer located outside France, it should be reported
to get a specific quote.
Article 3 - The order
The buyer places his order online, from the online catalog and using the form on the site.
For the order to be validated, the buyer must accept, by clicking on the place indicated on the site, these
terms and conditions. Its acceptance will result in the sending of a confirmation email from the service provider, in accordance with
under the conditions described below.
Payment is made by bank debit.
Any order implies acceptance of the prices and descriptions of the services offered.
In some cases, including non-payment, incorrect address, or other problem with the buyer's account, the
The provider reserves the right to block the buyer's order until the problem is resolved. In case
If the service cannot be carried out, the buyer will be informed by email.
The cancellation of the order for this service and its possible refund will then be made, the rest of the
The cancellation of the order for this service and its possible refund will then be made, the rest of the
order remaining firm and final.
For any questions relating to the follow-up of an order, the buyer must call 0666726058, Monday to Friday, from 9 am to
18:00 (cost of a local call).
Article 4 - Electronic signature
The online provision of the buyer's bank details and the final validation of the order will constitute proof of
the agreement of the buyer and will be equivalent to:
- payability of the amounts due under the order form;
- signature and express acceptance of all operations carried out.
In the event of fraudulent use of bank details, the buyer is invited, as soon as this use is noticed, to contact
the 0666726058.
Article 5 - Order confirmation
Contractual information will be confirmed by email at the latest at the time of the start
for the execution of the services, at the address indicated by the buyer in the order form.
Article 6 - Proof of transaction
The computerized records, kept in the provider's computer systems under reasonable conditions of
security, will be considered as proof of communications, orders and payments between
parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced at
as evidence.
Article 7 - Information on benefits
The services governed by these general conditions are those that appear on the provider's website and which
are indicated as carried out by the service provider or under his control. They are offered within the limits of availability
of the provider.
The services are described and presented as accurately as possible. However, if errors or omissions have
If this presentation occurs, the responsibility of the service provider could not be incurred.
Service provider staff
By virtue of the hierarchical and disciplinary authority that it exercises exclusively over its staff, they will remain under the
effective control of the service provider during the complete performance of the services.
In the event of intervention on the premises of the buyer, the service provider undertakes to respect the obligations in terms of hygiene and
security whose content the buyer will communicate to him, provided that his staff is granted protection
same as that granted to the claimant's employees.
The service provider guarantees the regularity of the situation of its staff in accordance with articles L. 1221-10 and following and L. 3246-1.
and following of the Labor Code. The service provider also certifies that it is in compliance with the provisions of articles L. 8221-1
and L. 8221-2 of the Labour Code, relating to the fight against hidden work, as well as with the provisions of Book III, Title
IV of the Labor Code.
During the duration of the services and for a period of one year after their completion, the buyer undertakes not to request
or attempt to poach (or help any other person solicit or attempt to poach) any collaborator
of the service provider with whom he will have had contact in the context of the performance of the services. In case of violation, the buyer
will be liable to the service provider, as a penalty clause, for compensation equal to one year of the last gross salary of the
person so debauched.
Article 8 - Prices
Calculus
Unless otherwise agreed, the price of the services is established according to the number and experience of the personnel required, the
level of skill and responsibility required; hourly rates are reviewed periodically. Will also be
invoiced, if applicable, for travel, living and accommodation expenses incurred for the performance of the services. La
VAT at the current rate is added, where applicable, to fees and disbursements. Delays or other unexpected problems, including
the service provider does not have control and that are beyond his control, may result in additional fees
the service provider does not have control and that are beyond his control, may result in additional fees
likely to be subject to additional billing. The service provider undertakes to inform the buyer of these delays and
/or problems as soon as they occur in order to be able to assess the consequences with him. Invoices will be issued
corresponding to the services provided and the disbursements incurred by provision and as and when they are carried out. Except
Contrary agreement, invoices are issued every month. Payment of invoices is due: upon receipt.
Late penalties
In accordance with the law, any late payment obliges the provider to charge late payment penalties. The penalty rate
late payment is established on the basis of the legal minimum rate; in addition, the late debtor will be required to pay the service provider
a fixed compensation for recovery costs of 40 Euros; in addition, the service provider will be entitled to suspend
the performance of services until full payment of the unpaid invoice without this non-performance being considered
as being attributable to him.
Down payment
Any order, as defined above, gives rise to the payment of a deposit calculated according to the following terms:
50%. Except in cases of force majeure, any cancellation of the order by the buyer beyond a period of 24 hours after the
The date of the order cannot give rise to the reimbursement of this provisional deposit.
Price reduction
The buyer benefits from the discounts and rebates listed at the provider's rates, under the following conditions: Sponsorship.
These services cannot be separated from purchase and sale transactions, in accordance with the terms and conditions determined by mutual agreement.
between the parties, during commercial negotiations, in accordance with the nature and volume of the services rendered.
Article 9 - Payment terms and deadlines
Regulation
Payment of the order is made by direct debit from the buyer's bank account. The buyer must return his
bank details in the place provided and confirm this entry by adding your computer RIB as an attachment to the voucher
of command. The service provider reserves the right to suspend all order management and delivery in case of refusal.
payment authorization from officially accredited organizations or in case of non-payment. The provider is
reserves in particular the right to refuse to make a delivery or to honor an order from a buyer who
would not have fully or partially paid a previous order or with which a payment dispute is in progress
of administration. The service provider has put in place an order verification procedure to ensure that no
no one is using someone else's bank details without their knowledge. As part of this audit, he will be able to
be asked the buyer to send, by fax or email, to the service provider a copy of an identity document as well as a
proof of address. The order will then only be validated after receipt and verification by the parts provider.
sent.
Forward payment
The price is payable in full and in a single payment, upon receipt. This delay will be mentioned on the invoice sent to
the buyer.
Late payment
Any delay in payment will result in the immediate payment of all amounts due to the service provider by the purchaser, without
prejudice to any other action that the service provider would be entitled to bring, as such, against the buyer.
Article 10 - Intervention periods
Except in case of force majeure or during the closure periods clearly announced on the home page of the site, the deadlines
Within the limits of the availability of the service provider, will be those indicated below. Execution times
run from the date of registration of the order indicated on the order confirmation email. For
the services provided in France Métropole, the deadline is 12 working days from the day following the day following the day where
the buyer has placed the order.
In the event of delay, the service provider cannot be held liable for any reason whatsoever. By
Consequently, no claim for compensation, of any nature whatsoever, can be claimed by the buyer. In case
of unavailability of the service provider to perform the service, the buyer will be informed as soon as possible and will have the opportunity
to cancel your order. The buyer will then have the option of requesting the reimbursement of the amounts paid in
30 days at the latest from their payment.
Article 11 - Implementation procedures
The implementation is only started after confirmation of payment by the service provider's banking organization. She is
provided within the time specified on the order form, from the date of receipt by the provider of the purchase order
order.
In case of non-compliance with the payment conditions listed above, the seller may suspend or cancel the
benefit. The service is carried out at the address indicated by the buyer on the order form. The buyer must ensure
its accuracy. Any trip at the sole loss of the service provider due to an erroneous or incomplete address will be invoiced to
the buyer. The buyer can, at his request, obtain the sending of an invoice to the billing address and not to the address of
delivery, by validating the option provided for this purpose on the order form.
The buyer will take care to give access to the service provider, especially if he is not personally present on the day the service is carried out.
the service.
The end of the service will result in an end of intervention document. The purchaser must indicate on this document and under
form of handwritten reservations accompanied by his signature any anomaly concerning the service or the conditions of his
achievement.
This verification is considered to have been completed when the purchaser, or a person authorized by him, has signed the
end of intervention document.
Article 12 - Obligations of the service provider
The commitments of the service provider constitute an obligation of means, at the end of which the services will be performed.
in strict compliance with the professional rules in use and, where applicable, in accordance with the terms of the contract.
To do this, the service provider will assign to the performance of the services professionals equipped with the skills required to
ensure their implementation in accordance with its quality standards.
Article 13 - Buyer's obligations
In order to facilitate the proper performance of the services, the purchaser undertakes:
to provide the service provider with complete, accurate and timely information and documents without
required to verify its completeness or accuracy;
to make decisions on time and to obtain the necessary hierarchical approvals
; to appoint a correspondent with decision-making power;
to ensure that the key interlocutors and the correspondent are available throughout the execution of
benefits;
to inform the service provider directly of any possible difficulty relating to the performance of the services.
Article 14 - Information and advertising
The purchaser acknowledges and accepts:
that the parties may, unless expressly requested otherwise by the other party, correspond or transfer documents
by email circulating on the Internet;
that none of the parties has control over the capacity, reliability, access or security of these letters
electronics;
that the service provider cannot be held responsible for any loss, damage, costs or harm caused by the
loss, delay, interception, misappropriation, or alteration of any email caused by a fact
any. In general, the parties undertake to comply with the regulations applicable to the protection of
personal data and in particular the provisions of Law 78-17 of 6 January 1978 relating to information technology,
files and freedoms.
Confidential information
Each of the parties undertakes not to disclose confidential information received from the other party. The information
confidential means information of any kind, visual or oral, on any medium whatsoever, relating to
the structure, organization, business, various internal policies, projects and personnel of each of the parties.
Subject to the exceptions set out below, this confidentiality obligation will be effective for the duration of
next: 1 month following the end of the benefits. Also confidential, the content of the services as well as
only the reports, letters, information, notes, quotes, provided by the service provider during the performance of the services. These
documents are communicated to the buyer for strictly internal use and on the condition that they are not disclosed to
third party or to append them to a document that he would be required to produce. If the buyer wants all or some of these
documents are communicated to the buyer for strictly internal use and on the condition that they are not disclosed to
third party or to append them to a document that he would be required to produce. If the buyer wants all or some of these
documents are disclosed and/or used by a third party, he must request prior written authorization from the service provider. Of
modalities applicable to this disclosure will then be established.
Information excluded
The obligations and restrictions set out above do not apply to:
to confidential information that is in the public domain, or was freely acquired before the start of
the service;
are or become known other than as a result of a violation of this section;
are or become known through other sources that are not subject to a disclosure restriction; or must be
communicated pursuant to a legal or professional obligation or at the request of any judicial authority or
regulatory authority to require the disclosure of confidential information.
Subject to its confidentiality obligations, the service provider reserves the right to perform services for
firms competing with that of the purchaser.
Article 15 - Intellectual property
In the event of one of the provider's recommendations or the use of items delivered following one of his recommendations
would involve the use of goods, models, designs, drawings, photographs, etc. that are subject to intellectual property rights
belonging to third parties, the service provider will inform the buyer of the existence of these rights and the consequences of their use.
It will then be up to the buyer and under his sole responsibility to take any measure allowing the use of such rights,
in particular by negotiating the rights of use on its own behalf under conditions such that the service provider is in
able to take advantage of it for benefit purposes.
For the specific needs of the services, the service provider may use or develop software, including sheets of
calculations, documents, databases, and other computer tools.
In some cases, these aids can be made available to the buyer and at his request. Insofar as these tools
have been developed specifically for the needs of the service provider and without considering the buyer's own needs,
these are made available to the buyer during the term of the contract as is and without any attached guarantee, at simple
destination of use; they must not be distributed, shared or communicated to third parties, whether in whole or in part. This
temporary provision will not involve any transfer of rights or guarantees, regardless of the title, for the benefit of
the purchaser or that of the third party.
The provider reserves all right, title and interest in:
the original elements contained in the work, documents, memos, memos, consultations, opinions, conclusions or other acts
procedures, etc. carried out as part of the services, including, without limitation, any copyright, trademark
registered and any other intellectual property rights relating thereto;
all methods, processes, techniques, developments, and know-how incorporated or not incorporated into the services or
the service provider would be required to develop or provide as part of the services.
The buyer may, without geographical limitation, free of charge and irrevocable, use internally and for the duration of
protection by copyright, the elements designed by the service provider and integrated into its work. The buyer is prohibited from
distribute, market, and more generally to make available or license the use of these same
achievements and more generally to grant the use of these same elements to third parties without the agreement of the service provider.
No party may mention or use the name, denomination, brands and logos or other designations,
commercial or not, of the other party without the prior written consent of the latter. By way of derogation from the above, the
The service provider may use the name, denomination, brands and logos of the purchaser during the contract in
measure of what is strictly necessary for the performance of services, including in service proposals
later. In addition, the buyer authorizes the service provider, at the end of the performance of the services, to mention his name.
/name as a reference and accompany this quotation, where appropriate, with a generic description of the services
carried out.
Article 16 - Documents
The service provider will keep the original documents that have been given to him, and will return them to the buyer, at his request.
All documents, data or information provided by the purchaser will remain the property of the purchaser. The provider
will keep a copy of only the documents necessary for the constitution of its work files.
The working documents prepared as part of the services are our property and are covered by secrecy.
The working documents prepared as part of the services are our property and are covered by secrecy.
professional.
Article 17 - Independence
In the event that a conflict of interest or an independence problem arises during the execution of
services, the service provider will immediately inform the buyer and will work with him to find the most suitable solution for the
situation in compliance with applicable rules. In particular, if a change in regulations or
professional standards prohibited the service provider from continuing his services, he will make available to the buyer the
result of the services as well as all documents necessary for their finalization, including its Documents as is, in order to
to facilitate the pursuit by a third party.
Article 18 - Responsibility of the service provider
The full responsibility of the service provider and that of its collaborators relating to any breach, negligence or fault, arising from
The occasion of the performance of the services, will be capped at the amount of the fees paid for the services provided
cause, in order to cover claims of any kind (interests and expenses included), regardless of the number of shares, of
grounds invoked, or of parties to the disputes.
This stipulation will not apply to liability for death or personal injury, or to any other liability
which the law prohibits excluding or limiting.
The liability of the provider can only be incurred in the event of proven fault or negligence and is limited to
direct damages to the exclusion of any indirect damage, of any nature whatsoever.
Furthermore, the service provider cannot be held liable in the following cases:
following a failure or deficiency in a product or service whose supply or delivery is not his responsibility
not nor to its possible subcontractors;
for facts and/or data that do not fall within the scope of the services, and/or that are not the scope of the services
extension;
in case of use of the results of the services, for an object or in a context different from that in which it is
intervened, erroneous implementation of recommendations or failure to take into account the reservations of
provider.
The provider is not liable either for its insurers for indirect damage, or for the loss of profit or for the loss of opportunity or
expected benefits, nor the financial consequences of any actions taken by third parties against
the buyer.
Article 19 - Guarantee
The service provider guarantees the buyer against any lack of conformity of the services and any hidden defect resulting from a lack of
design or provision of such services to the exclusion of any negligence or fault of the purchaser. In any event,
in the event that the liability of the service provider is retained, the provider's guarantee will be limited to the amount excluding tax paid by
the purchaser for the provision of the services.
Article 20 - Transferability and subcontracting
The service provider reserves the right to assign all or part of the performance of the services to service providers responding to
same qualification requirements.
If the service requires particular technical skills, the service provider will inform the buyer about the possibility of
subcontract a part. The subcontractor will then intervene under the sole responsibility of the service provider and will undertake to maintain
confidential all the information he will learn about during the services.
Article 21 - Complaints
All claims, whether amicable or judicial, relating to the performance of services must be formulated
within one year from the end of the performance of the service.
Article 22 - Right of withdrawal
As the buyer is a professional buying within the framework and for the needs of his profession, there is no need to apply the
right of withdrawal provided for by the Consumer Code.
Article 23 - Force majeure
Any circumstances beyond the control of the parties, preventing the execution under normal conditions of their
obligations, are considered to be causes of exemption from the obligations of the parties and result in their suspension. La
party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well
only of their disappearance.
Any facts or circumstances that are irresistible, external to the parties, unforeseeable, will be considered as a case of force majeure,
unavoidable, independent of the will of the parties and which cannot be prevented by the parties, despite all efforts
reasonably possible. Expressly, are considered to be cases of force majeure or fortuitous events, in addition to those
usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or
of supplies, earthquakes, fires, storms, storms, storms, floods, lightning, the interruption of networks of
telecommunications or difficulties specific to telecommunications networks external to customers. The parties are
will come together to examine the impact of the event and agree on the conditions under which the execution of the contract
will be continued. If the case of force majeure lasts longer than three months, these general conditions may
be terminated by the injured party.
Article 24 - Partial non-validation
If one or more stipulations of these general conditions are held to be invalid or declared as such in
application of a law, a regulation or following a final decision by a competent court, the others
stipulations will remain in full force and scope.
Article 25 - Non-renunciation
The fact that one of the parties does not claim a breach by the other party of any of the obligations
referred to in these general terms and conditions cannot be interpreted for the future as a waiver of the obligation
in question.
Article 26 - Title
In case of difficulty of interpretation between any of the titles appearing at the top of the clauses, and any of
clauses, the titles will be declared non-existent.
Article 27 - Protection of personal data
Data collected
The personal data collected on this site are as follows:
profile: the use of the services provided on the website makes it possible to fill in a profile, which may include an address
and a telephone number;
communication: when the website is used to communicate with other members, data concerning
user communications are subject to temporary preservation;
cookies: cookies are used as part of the use of the site. The user has the option to deactivate cookies
from your browser settings.
Use of personal data
The purpose of the personal data collected from users is to provide the services of the website,
their improvement and the maintenance of a secure environment. More specifically, the uses are as follows:
- access and use of the website by the user;
- management of the operation and optimization of the website;
- offering the user the possibility of communicating with other users of the website;
- implementation of user assistance;
- personalization of services by displaying advertisements based on the user's browsing history, according to their
preferences;
- prevention and detection of fraud, malware (malicious software) and management of incidents of
safety;
- management of possible disputes with users;
- sending commercial and advertising information, according to the user's preferences.
Sharing personal data with third parties
Personal data may be shared with third party companies in the following cases:
- when the user publishes, in the free comment areas of the website, information that is accessible to the public;
- when the user authorizes a third party website to access their data;
- when the website uses the services of service providers to provide user support, advertising and services of
payment. These service providers have limited access to user data, as part of the execution of these
services, and have a contractual obligation to use them in accordance with the provisions of the regulations
applicable in terms of personal data protection;
- if required by law, the website may transmit data to respond to claims made against
the website and comply with administrative and judicial procedures;
- if the website is involved in a merger, acquisition, asset sale or recovery procedure
judicial, it may be required to sell or share all or part of its assets, including personal data
staff. In this case, users would be informed, before personal data is transferred to
a third party.
Security and confidentiality
The website implements organizational, technical, software and physical measures for the security of
digital to protect personal data against alteration, destruction and unauthorized access. However, it is
Please note that the internet is not a completely secure environment and the website cannot guarantee the security of
transmission or storage of information on the Internet.
Implementation of user rights
In application of the regulations applicable to personal data, users have the following rights:
mentioned below, which they can exercise by sending their request to the following address: contact@agence-scroll.com
● The right of access: they can exercise their right of access, to know the personal data concerning them.
In this case, before the implementation of this right, the website may request proof of the identity of the user.
in order to verify its accuracy.
● The right to rectification: if the personal data held by the website is inaccurate, they
may request that the information be updated.
● The right to delete data: users can request the deletion of their data at
personal nature, in accordance with applicable data protection laws.
● The right to limit processing: users can ask the website to limit processing
personal data in accordance with the assumptions provided for by the RGPD.
● The right to object to data processing: users may object to their data being processed
are processed in accordance with the assumptions provided for by the RGPD.
● The right to portability: they can request that the website give them the personal data that they have
are provided to transmit them to a new website.
Evolution of this clause
The website reserves the right to make any changes to this data protection clause at
personal character at all times. If a change is made to this data protection clause at
Of a personal nature, the website undertakes to publish the new version on its site. The website will also inform
users of the change by email, at least 15 days before the effective date. Si
the user does not agree with the terms of the new wording of the data protection clause
personal, he has the option of deleting his account.
Article 28- Applicable law
These general conditions are subject to the application of French law. They are written in French.
In the event that they are translated into one or more languages, only the French text would be authentic in the event of a dispute. Les
parties undertake to seek an amicable solution to any dispute that may arise from the provision of services. Si
if they are unable to do so, the parties will submit the dispute to the competent commercial court.